Return Policy
Last updated:
Our Commitment to Quality
At Bespokeaospecial, we take pride in delivering high-quality printing services. If you are not completely satisfied with your order, we want to make it right.
Eligible Returns and Reprints
We offer reprints or refunds in the following circumstances:
- Printing defects such as smudges, streaks, or color inconsistencies
- Incorrect paper stock or finish used
- Cutting or trimming errors
- Missing pages or incomplete orders
- Damaged items received due to shipping
Non-Eligible Returns
We cannot offer refunds or reprints for the following:
- Errors in customer-provided artwork or files
- Spelling or grammatical errors in submitted content
- Color variations due to monitor differences (screens display colors differently than print)
- Orders that were approved via proof before printing
- Change of mind after order completion
How to Request a Return or Reprint
To request a return or reprint:
- Contact us within 7 business days of receiving your order
- Provide your order number and detailed description of the issue
- Include photographs showing the defect or problem
- Our team will review your request and respond within 2 business days
Refund Process
If a refund is approved:
- Refunds will be processed to the original payment method
- Processing time is typically 5-10 business days
- Shipping costs are non-refundable unless the error was ours
Reprint Process
If a reprint is approved:
- We will reproduce your order at no additional cost
- Rush production may be available upon request
- Shipping for reprints is covered by Bespokeaospecial
Proof Approval
We highly recommend reviewing digital proofs before production begins. Once you approve a proof, you accept responsibility for any errors present in the approved file. We offer free digital proofs for all orders.
Contact Us
For return or reprint requests, please contact us at:
Bespokeaospecial
197 Kenwood Dr N Suite E, Levittown, PA 19055, USA
Email: chat@bespokeaospecial.cv
Phone: +1 215 565 0078